By utilizing the Support Links listed at left your Mugsy Support Staff can answer your access code requests, ordering concerns or just general photo questions. Answers to Support Links email are generally answered within 24 hours M-F. 

HELP WITH MY ORDER

Photo Access Code Requests require:

1) Subject Full Name

2) School or Event

3) Year

4) Relationship to subject

Individual Photo Access Code Request

Group Photo Access Code Request

Unleashed Family/Headshot Access Code Request

We will research and respond to you via email within 48 hours M-F.

Please note: There is a 90 day grace period regarding submission of missing orders.  After this grace period we will ask you to pay 50% of your print order total.

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There is a 90 day grace period regarding submission of missing orders.  After this grace period we will ask you to pay 50% of your print order total.

Check your spam filter!

You will want to add the email address digitalorders@mugsyclicks.com to your contacts or safe senders list to assure receipt of your emailed digital files.  These images will come via a download link from HighTail.

There is a 90 day grace period regarding submission of missing orders after this time there is a $15.00 fee to resend any digital files.

Online Web Order:  If you ordered from more than one gallery (2 students) open the mylar sleeve and remove all prints.  95% of the time the missing package is hidden behind the first one!

Image Download: If you ordered retouching, your digital file will be uploaded to your dashboard. Retouching requests can extend delivery time as much as 7 days during the busy season as this is manual request fulfilled by an actual person.

Image Downloads are found under the Orders tab on your dashboard.  Retouched images are NOT available for instant download, but they will be delivered also to your dashboard after the retouching is completed.

Need more help?  Use link below and include all requested information for prompt reply. 

Help with my order

Remember if you have unsubscribed to MugsyClicks Emails our reply may be blocked from your mailbox.  Please list us as permitted contact. 

1) Login/Create MugsyClicks.com account.

2) Choose your favorite image from this year’s portraits*

3) Click on Yearbook Indicator on this image (small blue circle).**

MugsyClicks will provide all primary images from both your student's sessions on your school's yearbook disk.

Because this is an automated process, we have no way to indicate to the school your choice. Please contact your school's yearbook advisor if you have a preference on which image you want if your student had a remake session.

The remake session is NOT THE DEFAULT CHOICE  (we can not determine which session is their preference.  The indicator is active in both).

You are responsible for letting your yearbook advisor know your image selection from the first or second session.

Forgot your log in and password? 

Log In/Password Support

Did not receive the requested information email?  Your spam filter is working hard to protect you.  Please make sure MugsyClicks is in your allowed list of email correspondence.

Your child's photos are private and saved in your online account so you never have to find an envelopes or re-enter codes to access the photos. Enter your access code once and never again!

We never give away or sell your information when you create an account with us.

To opt out of our email marketing please click "opt out" at the bottom of any emails you recieve from us.  PLEASE NOTE: our system does not reset from year to year. If you block our emails you are blocked forever. You can contact our customer service if you did this by mistake.

We are definitely NOT retaining credit card numbers, if you see your credit card info auto feed into our website that is from the browser cookies.  All of your credit card entered into our site is sent to Authorize.net an online security company.

Each individual or group photo session has a unique code that allows you to attach the images to your personal account.

This Access Code changes for each photo session.

Once the code has been used to attach the photos to your personal account you will not have to do it again as long as your account remains active.

Indvidual Portrait Access Code Request

Group Photos require a Separate Access Code from individual portraits.  You will need to enter the class photo access code only once.  Once this gallery of images is attached to your account they will be available to you as long as your MugsyClicks Account remains active.

Group Access Code Request

Your UNLEASHED Family Portraits or Business Photos require a Photo Access Code.  You will need to enter the Photo Access Code only once.  Once this gallery of images is attached to your account they will be available to you as long as your MugsyClicks Account remains active.

UNLEASHED Access Code Request

Once you enter your Photo Access Code the gallery of images will be listed on the right hand side of the page.  Click on this gallery to see the images.  There are 3 reasons why you may not see images in your gallery.

1) Job is still in editing and has not yet been uploaded.  Please allow at least 3 weeks from photo day for images to be edited, color corrected, data matched and uploaded.

2) Subject was not photographed on the scheduled photo day.

3) There is a broken image link to gallery.

Image Upload Request

Once you have utilized the photo ACCESS CODE to attach your images to your photo album your gallery of images will be available to you as long as you maintain an active account with MugsyClicks.  Package pricing is only available during the current school year.  MugsyClicks reserves the right to discontiinue hosting images for any gallery that has had no purchase.

Mugsy was our family dog who has become the representive icon for our company.  In this case he is holding a spot for the images that have not yet been uploaded.  Once the photos are uploaded Mugsy will go back into his dogbed and you will see your beloved's smile.

Need more info?

Promotional Code Question

We understand that these photos are precious and have done our best to file them away but Archived images prior to 2009 are not available online and are very tricky to find as they are no longer attached to the Teacher or child's name.

IF you have the original order envelope with the image jpg number listed it makes this process much easier.  If you do not have the image numbers there is a research fee of $50 for each year and subject that you would like us to locate.  This is a time consuming process and is only available in our off season- January and July.

Once located these images can be purchased at the current archive price list.

If you would like us to research previous years images the following information is necessary:

Your name:
Phone Number:

For each year and student please provide us with necessary data:
Student Name:
Photo Year:
Grade:
Teacher:
Description of child (clothing, hair, eye color, etc.  Please be as detailed as possible)

Be sure to include "Older Photos, Pre-2010" in the email. 

ARCHIVE ORDER REQUEST

Replacement ID cards for staff or students can be ordered online.  We are happy to provide one complementary card but replacement cards must be purchased.  You can request a student or staff Photo Access Code via the Photo Access Link to your left.

To view and order class photos, after you've logged in you will need to add the GROUP PHOTO ACCESS CODE to add these images to your account.  This only has to be done once.

To view and order photos, after you've logged in, click on the photographed subject's name, found here.

To order a specific pose, click on an image to enlarge it, then click on "Order Prints" (lower right corner). This will pop you into the Store and you can choose any photo package, single photo sheet or gift item to order from.

If at any time you want to return to your photo albums in your online account, click on "My Account" in the upper right hand corner of every web page, just below your email address. Then click "View Photos". 

Individual Portrait Ordering Question

Please place your order online.

Online ordering is open through June of the current school year.

If ordering online is not an option for you, please contact our Customer Support at 415.459.6847 Ex #2.

Online orders for Individual Photos arrive in approximately 1 week, including ship time.

Orders for Class / Group Photos / Class Gallery Prints use a separate handling system since they require a proofing process by the school administration as well as editing. Once those processes are complete the photos are generated and shipped on a separate schedule from individual portrait photograph orders.

Customized Gift Items require approximately 3 weeks.

Due to the subjective nature of photography and illegalities of duplication we cannot issue refunds on photos.  If there is an issue with your print quality we are happy to reprint or replace images with another choice after review. 

To request a image quality review please follow these instructions:

1) Send photos back to MugsyClicks 637 lindaro St. Suite 203,  San Rafael, CA 94901, alternatively you can send a photo of the image in question via email - CustomerSupport@MugsyClicks.com. 

2) PLease make sure to include the image name and order number.

We must see actual issues with prints in order to communicate solution with the lab.

Professional, high quality portraits at school photo prices . . .

A quick head's up here.  If you have read our "Heart-Felt Message" you know our philosophy regarding pricing so you can just get back to the business of your life; you have heard enough about this subject from me already. If not, dear customer, here is my manifesto of commerce...

Okay, so let's talk frankly about our prices.  No tap dancing.  We provide professional portraits at school photography prices.  If you truly compare us to our competitors product and services you will find we are all pretty dog-gone close in price,  but not at all close in quality or services.  Advantage: Mugsyclicks!

We use some of the best photographers your community has to offer.  They spend time being trained in MugsyClicks Style to produce the best product possible.  We all use expensive professional gear.  We have almost 20 years experience in the "new school of photography".  Our combined years of photography experience is in the hundreds!

Our photographers shoot for free unless you like what they produce and decide to purchase.  One print alone from many of these photographers would set you back about $100. You as parents are using your combined buying power to get a GREAT PRICE on a professional product at ABSOLUTELY NO RISK TO YOU. There is no 'send your child to school with a check in the envelope and cross your fingers that you'll like what you've bought'. This is a free service with no commitment to buy. So yes, we charge a nominal $10 re-shoot fee, yet only in the case of a customer-elected request.  

We offer multiple images to preview before purchasing. If we don't do a good job you don't order.  We take credit cards, offer online services, we give you extended purchasing deadlines. 

Our investment in online ordering services is helping to heal many a broken family argument over who got the "picture envelope"... they can view and order separately and have the photos delivered directly to their home. Relatives can order for themselves as well.

We provide a large variety of free services to your schools.  Our company is incredibly customer service focused in this seasonal "quick in quick out" industry.

So there it is... a long winded answer, which in shorthand translates to, " we will never be the cheapest- but we will always strive to be the best value"

Photo Scholarships are available.  If you have recently lost your job or if your economic situation is such that you need help purchasing your child's photos you may email us - info@mugsyclicks.com with a request for a photo scholarship. (Having been a single mom raising 2 kids I know what it is to be challenged and we will do what we can to help you out.) 

Humbly yours,

Linda Russell CEO and still in the trenches

Check out http://www.mugsyclicks.com/services/tips-hints.aspx.  You will find information regarding photographing students of all ages.

Just make sure your child makes it to school on the Retake/Make Up Day and we'll take it from there.  Please contact your school and find out what day they have requested for a Make-up.  Make-up days are at the request of the school and we require at least 10 students signed up before we commit to coming back to the school and photograph.

Forgot it was picture day?
Wish they had worn something different?
Needed a haircut?
Wished they had combed their hair?
You wanted “smile” and they wanted “cool”?

Just want to give it another go?

We are delighted to re-photograph your student for only $10. (Please see below re: Reshoot Fee)
And remember: you can order from the first or second photo session!

To request a retake:

1. When viewing your photos online click the retake button to order a retake.  This option expires 48 hours prior to scheduled make up day.

ALL RETAKES MUST TAKE PLACE ON THE “MAKE-UP” PHOTO DAY. NO PRIVATE SESSIONS AVAILABLE AT THIS PRICE.  We require a minimum of 6 student requests to return to the campus.

From our customer service phone log:

Our photographers do everything they can to modify the light to minimize glass glare. There are a few things we have no control over due to the fact we photograph outside-light sensitive lenses and highly reflective locations. We can sometimes retouch glare but dark tinted glasses should not be worn on picture day. We generally ask to photograph the child both with their glasses and without in order to give you the choice.

Due to the complicated scheduling that schools have to balance on picture day some students will end up coming to the camera after participating in some kind of messy activity.  If you are concerned about this, our suggestion is sending your child to school with an extra shirt, blouse or sweater to be put on just for photos.  A bit of preplanning can make a big difference in getting the best portrait.

Make-up shoots are available for most schools--please check with the school after the original photo day to verify that a make-up session will happen for your school. On these make-up days we photograph any child that was absent or needed their photos retaken due to photographer error.

If you would like a take of your child for stylistic reasons however, please place retake order from your child's online gallery.  This option is turned of approx. 48 hours prior to school's scheduled Make Up date. All retakes must take place on the "makeup/retake" photo day there are no private sessions available at this price.

All special requests regarding photo day should be communicated to the photographer via a note presented ON PHOTO DAY.  We are not responsible for any requests (clothing, hair, etc) not presented to us at the time of the photo session.  We do not presently have a system to match email or phone requests to a specific child in advance of photo day. 

If the photographer made an error and there is a make-up day scheduled we will be happy to re-photograph your child as a make-up. You must return the envelope by the ordering due date with a note requesting make-up photo and why. This is only in the event of photographer error.

We would love to photograph your students and staff!  Just let us know who is in charge of photo day hiring and scheduling and we will follow up with information. 

School Booking Information Request

We KNOW Headshots!  If we can wrangle a smile out of a two year old you KNOW we can bring a grin to your CEO or staff members.  To learn more about MugsyClicks UNLEASHED photo services for corporate or private clients contact us using the quick link below.

Unleashed Photo Services Information Request

For the most up to the date info check out our Unleashed Family Portrait site--this is where up to the minute info is noted.  Hope to see you there!!

We photograph a number of events thru MugsyClicks UNLEASHED.  To view and order photos we will need to know your name, the Event Client (Count Me In, Wells Fargo, Marin Woman's Hall of Fame, etc)  and the date the photos were created.

We will then send you and access code to view and order these photos.  If you have already viewed these photos they will still be attached to your photo album within your active MugsyClicks Account. 

Unleashed Photo Access Code Request.

We are sorry you are disappointed with the quality of your final prints.  Our lab was chosen specifically due to the speed of turnaround and the quality of their printing but sometimes things slip through.  In order for us to assess how to correct your printing, cropping or other image issue we need to see the actual prints.  If we can fix it we will, if we can not we will refund your money.

Please send the prints you would like to have replaced:

MugsyClicks School Photography

637 Lindaro St. Suite 203

San Rafael, CA 94901

Please enclose note outlining print quality considerations and School Name, Subject Name, Package Ordered.  Also include your Name, Complete Mailing Address,  Email Address and Phone Number.  If you ordered online please include ORDER #.

We will review, replace or refund as quickly as possible upon receipt.

All photos are printed on Kodak Professional Endura paper with a lustre surface. The standard archival time for this paper is 100 years and 200 years in dark storage. 

Industry standard sizes are 2.5" x 3.5" for wallets, and 1.75" x 2.5" for exchanges.

We are happy to consider any fabulous member of your school community whether they are parent, teacher, student or administrator.  Submit info by clicking here: SuperSmiler Submission

The MugsyClicks SuperSmiler feature is one of very few coadvertising opportunities we offer.  Our list is deep and very focused and offers a great way to reach your target audience.   If you are interesting in learning more please contact us via this link:  SuperSmiler Sponsor.

The SUPPORT LINKS at left are the most direct communication to our support team.

For general correspondance please use this Contact Form link: Click Here

Contact Forms are answered within 48 hours M-F.

Your response email will come from info@mugsyclicks.com. Please check to make sure your email system has not filtered our reply into your spam/junk folder.

If you are a School Representative please contact your school account manager at accounts@mugsyclicks.com.

 If you are a Yearbook Advisor and need assistance, please contact our Production Manager at accounts@mugsyclicks.com.

You folks work HARD and we don't want you to have to worry about parent orders.  Just tell send them to MugsyClicks.com and have them click one of the support links so Team Mugsy can handle their concern.

Thanks for all that you do!

Your MugsyClicks Accounts Manager is your contact at MugsyClicks for needed School Service Products. 

1) ID cards.  Replacement ID cards for staff or students can be ordered online.  We are happy to provide one complementary card but replacement cards must be purchased.  You can find a student or staff Photo Access Code via our Online Photo Information Editor (OPIE) on your dashboard or you can refer the subject to the Photo Access Link above.

If ID card was never received or is incorrect please use link below. If a card was lost then parents can order a replacement online.

ID CARD REMAKE LINK

2) ADMIN Disks.  Contracted disks of images formatted for your Administration Software are delivered approximately 3 weeks following your school's final make up photo session.  You will automatically receive this disk, no order is required.  Please review the disk carefully to assure it is not the Yearbook Disk as they are often formatted differently.

If there is an issue with your Admin Disk that requires attention please use the link below:

ADMIN SOFTWARE DISK LINK

Each School will be provided with a disk of staff photos approximately 2-3 weeks following photo days.  These images can be distributed to individual staff members as the school determines.

Staff members can order their photos directly via our website.  There is a $4.75 fee for retrieving and color correcting these images.  We also offer deeply discounted prints there as well.

Your Photography team can answer specific questions regarding photo day.  Your Account Manager (accounts@mugsyclicks.com) is your contact regarding student/staff data as well as needed school products.

Please email your account manager (accounts@mugsyclicks.com) to request information regarding accessing your School Dashboard.  Only school administrators are allowed access to this system.

Your school dashboard is your resource for the following:

OPIE: Online Photo Information Editor- OPIE is where you can edit subject data, choose yearbook poses, print an "on demand directory" and spreadsheet of all access codes for students/staff.

Yearbook Disk Ordering: confirm yearbook images and place order for yearbook disk.

Data Importing: All information necessary for importing student/staff data into the MugsyClicks system for photo day services and school products.

Hints for photo day scheduling is available in the filing section of your School Dashboard, from your photographer or via your MugsyClicks Account Manager.  Accounts@MugsyClicks.com

 Class photos are proofed using Google Slides.

You may choose to either edit entire set of class photos or you may forward the link to other members of staff. We highly recommend there be one point person responsible for meeting both the deadline and editing details. This will help manage potential editing delays.

Edits are made in the notes are at the bottom of each photo (slide). 

Comments or questions regarding a specific class photo slide may be made by clicking on that slide and then clicking the comment button in upper right hand corner.

We are so sorry for your loss.  Our Sonoma/Napa photographers have also felt the impact of this disaster and we are very empathic. We have extended all current year discounts and promotions for time being- we will update you on these deadlines via email.

We will be offering reorder discounts and scholarships for replacement images but are currently working out the details of this program. 

The process for participating is as follows:

1) Check your MugsyClicks Account to make sure you have attached all the desired year's galleries.  You can request Access Codes for missing years by clicking on the "Request Access Code Link".  We will then attach the missing galleries to your account (assuming we photographed your school that year).

2) Fill out the MugsyClicks Image Replacement Program Form.

We will be in touch with you via email with applicable discount codes based on purchase history and scholarship need.

Our website can be viewed using Google Translate Web.  Click link to choose your language-

(Nuestro sitio web se puede ver usando Google Translate Web. Haga clic en el enlace para elegir su idioma)

http://itools.com/tool/google-translate-web-page-translator